This scene should be familiar to many of us: there’s a problem at work that no one has the time or energy to address. The team may resort to quick fixes, but it is rare for those solutions to fix the real cause. Luckily, there is a simple process called the 5 Whys that effectively resolves the simple or mildly difficult problems that recur on the job. The process works by asking “why?” five times to discover the root cause of an issue. Eventually a counter-measure will arise that the team can implement to prevent the situation from arising again. Here are the key steps: Step 1: Pull together a knowledgeable team. These people should have hands-on experience of the process being examined.